OutStart Participate offers a revolutionary solution to maximize the business value of enterprise knowledge. Combining a comprehensive self-service platform with expertise and community management, OutStart Participate enhances knowledge sharing and communication across your organisation. A trusted knowledge bank enables employees, customers and partners to find answers with flexible search and retrieval methods. Real-time access to experts and discussion communities provides easy escalation to ensure questions are answered 100% of the time. 

OutStart Participate has proven effective at encouraging self-service adoption; reducing support call time and escalations, ensuring sales and service people have access to trustworthy information and shortening product development cycles.

With OutStart Participate, you can:

• Dramatically cut the time for knowledge development.
• Increase customer satisfaction with self-service.
• Continuously enhance the quality of support.
• Reduce total cost of ownership.

Key Features

• Automatically captured expert and community discussion threads, plug-ins for common desktop tools, and a document library to import existing documents that provide real-time access to enterprise content quickly to produce a comprehensive knowledge bank.
• Flexible, user-friendly administration tools facilitate fast configuration of business rules and workflows to manage knowledge, experts and communities.
• Natural language search, guided search, and search by area of interest increase customer success with self-service.
• Multi-lingual support which offers native-language self-service.
• Real-time access to experts and communities lets users inside and outside the organisation post inquiries and be part of a discussion.
• Enterprise-grade security manages responses during community discussions, such as answering internally only, externally only, or both.

Please contact us to learn more