Within every organisation large or small, there are fundamentally 3 core operational elements, People, Operational Processes and Technology. So for an organisation to operate efficiently all of these elements need to work in harmony with each other and in most cases the responsibility of this momentous task falls to the training department.

In many organisations tools such as eLearning, simulations and blended learning have been introduced to enhance the delivery of training and although Instructor Led Training and these technologies all have a role to play, none of them offer a complete solution to the learning challenges that face organisations today.

The evolution of eLearning technologies now sees the emergence of Performance Support systems which fills the gap of providing key business knowledge to employees at the exact moment of need, by providing fast access to role specific information, when they need to know it.

The delivery of role and task specific information can be extended to delivering eLearning courses, shorter one or two minute eLearning interventions that refresh soft-skill capabilities and simulations to initiate or refresh system skills. By combining performance support with existing learning methods helps to promote a learning on the job, when I need to learn it culture. This integration provides a performance centric knowledge and learning environment for employees to thrive and develop in their roles more quickly and confidently.

Benefits

• Performance support - Train less, support more
• Gateway to existing information
• Super fast access to structured and unstructured information
• Context sensitive moment of need information
• Nuggets of information relevant to the job and task in hand
• Provision of knowledge communities and expert exchange
   

Learn more about Performance Centric Knowledge technologies