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Performance Support and eKnowledge

In today's ever-changing world, the knowledge your employees are expected to retain far out weighs the knowledge they can learn.

Each year they need to learn more than they did the year before. They are also expected to keep up-to-date with constant changes and often spend far too much time trying to find the 'right' information. It is quite clear that traditional training methods and data sources, such as intranets, simply can't cope on their own.

Imagine that employees were able to source this information easily and in context with the job in hand, at their 'moment of need'. Imagine that they could rely on this information and not have to remember it.

New Wave offer performance support and eknowledge technologies that can quickly and easily provide relevant moment of need information throughout your organisation.

Benefits

  • Reduce training requirements, risks and costs
  • Increase motivation and productivity of employees
  • Increase adoption of corporate applications
  • Transfer employee skills and knowledge quicker
  • Enhance the customer experience
  • Reduce support calls and costs
  • Discussion forums and collaborative communities 


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about Performance Support and eKnowledge technologies

performance support and eknowledge

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"The average knowledge worker spends 15% of their time looking for information. They only find it 50% of the time"


Information Sheets


Case Studies


White Papers




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Reuters Webinar
Reuters Webinar

A leading global executive presents a new paradigm for better customer service with less employee training.

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Bersin Case Study
Bersin Case Study

A leading e-learning analyst firm examines a global implementation of a performance support system for CRM.

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Performance Support White Paper
Performance Support White Paper

Learn how performance support improves employee performance while reducing costs.

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