"Can employees possibly remember all that they need to learn… and do you really want them to?"

At New Wave Learning we believe that it is not reasonable to expect employees to be able to remember everything they need to know to perform effectively in their jobs. Today’s workplace requires an employee to have extensive levels of product knowledge, understand and be compliant with vast amounts of regulatory information, be able to interface with complex IT Systems and on top of all this, be mindful of performance targets and customer service standards. Add to this the fast pace of change, the constant evolution of existing business processes and the introduction of new ones, it almost becomes impossible.

Statistics on how people learn indicate that 80-90% of what an employee knows about their role is learnt informally, i.e. ‘On the Job’ or by talking to colleagues. However, in many cases training departments spend up to 80% of their budgets on Formal Training methodologies, such as Instructor Led Training and E-Learning. Although New Wave Learning agree that these training styles have their place, they are not always the only answer.

New Wave Learning offer unique informal learning and knowledge management solutions that address these issues, reduces up-front training requirements by 50% or more, enhances employee performance and their acceptance of change and ultimately improves the customer experience.

Please contact us to learn more