The Application Server software is the heart of the SupportPoint system. It drives the SupportPoint Author and Viewer clients, stores all content, and provides content search and delivery capabilities, system security, user administration, and reporting. It also communicates with external SMTP, Active Directory, and LDAP servers.

Features

Capacity
In most cases, the Application Server can support several thousand users from a single instance.

Compatability
The Application Server software operates on Microsoft Windows 2003 Server, Red Hat ES4 and CentOS Linux servers and HP-UX. 

Scalability
SupportPoint is designed to operate quickly, even on slow networks. By using powerful compression techniques and streamlined document formats to reduce content size, SupportPoint delivers fast access, quick searches, and superior performance over almost any network.

Security
SupportPoint's security features include role based content access control, LDAP and Active Directory user authentication, encryption of login data and http support.

Access and Change Controls
SupportPoint provides review and approval structures for creating, publishing, and modifying source content. These structures can be customised to corporate content-control processes.

Please contact us to learn more or arrange a demonstration