While all your users will see the SupportPoint Viewer, only those involved in content management or system administration will have access to SupportPoint Author. With SupportPoint Author, content developers, subject-matter experts, and training staff can create content easily within a highly structured format that's optimised for online reading. With configurable workflows for content reviews and authorisations, and a complete history of all changes made to a given document, SupportPoint ensures your internal documentation controls can be followed and audited.

Once documents are published and in use, SupportPoint helps authors improve content with feedback mechanisms such as:

• access to end user annotations
• document-specific comments and questions from end users
• usage statistics and reports.

Authors can also create personalised training with the online-learning module.

Features

• Self-Sufficient Publishing wth WYSIWYG user interface
• Content Publishing to the Web
• Synchronised Local Versioning
• Powerful Content Management
• Multi-Language and Translation Support
• Feedback and Notification

Please contact us to learn more or arrange a demonstration