SupportPoint is an electronic performance support system (EPSS) that delivers targeted and actionable information about an organisation's systems, processes, policies, tasks, and products. With self-service support, employees can use the latest enterprise applications accurately and efficiently - first time, every time.

As a specialised knowledge management system, SupportPoint empowers operations and training managers to deliver clear, relevant, and company-specific "when, what, and how" information that enables employees to perform their jobs properly.

SupportPoint provides fast, job-specific self-service support information, in context and at the moment of need. The result is a superior end user experience that makes SupportPoint the first port of call for support.

SupportPoint system components:

Viewer - A user-friendly web or desktop client through which your workforce or customers can access relevant and company-specific content.

Author - A complete content management application that lets subject-matter experts develop and maintain content without requiring IT expertise.

Application Server - A centralised content and application manager that delivers scalability, speed and security.

Multi-Language Module - An add-on module that facilitates authoring and display of content in multiple languages, thus reducing the translation effort.

Online Learning - A module that facilitates basic courseware and assessment creation, and supports learning pathways for individual learners.

Please contact us to learn more or arrange a demonstration